What are our industry leading manufacturers up to? What are they doing to support the industry? Check all the latest here.
LAI GAMES
Doing our best to support Location-Based Entertainment venues during COVID-19. we've (LAI) kicked things into high gear to bring more inspiring content, resources, humor and practical ideas to LBE owners. If you haven't seen it yet, check out our Outside-the-box revenue generation ideas, and tips to stay sane during COVID-19. Revenue Generator
We (LAI) have also released our opening guide to re-opening. Visit our Arcade and FEC page to learn about "Areas FEC's and Arcades will need to look at once they are able to re-open the doors".
Gold Standard Games
According to Mark Robbins, their factory is shut down and cannot reopen until at least May 1.
Sacoa Cashless System
According to Sebastian Mochkovsky, the staff is working from home and are supporting and updating systems during the crisis. Sacoa is also doing webinars with current clients to show the latest modules and doing Q&A.
Funovation
According to Lis Geraci, Funovation is doing what we can to support our customers right now:
During these unprecedented times, our customers are on the forefront of our minds. Therefore, as of April 1st, Funovation has paused billing and services for our FunCare warranty program. Customers will not be charged for attraction warranty in April - we figured why charge customers when they're legally not allowed to operate right now. We hope this helps our customers in a small way to ride out these uncertain times.
Our team is practicing social distancing by working from home and minimizing manufacturing time on site in our Colorado offices. We are staying connected through video calls and emails and are itching to be back together soon.
We remain optimistic that our industry will emerge stronger than ever when this pandemic is over.
Questions are welcome and should be sent to support@funovation.com
Semnox
According to Bepin Jose, "we are focusing on two areas; product development and cross-functional training among team members".
Several streams of development are underway:
Semnox has announced the release of the Waiver suite of products to complement the existing Parafait POS Waiver solution. The solution includes 3 new solution components: iOS and Android based tablet Waivers: These are particularly useful for indoor/outdoor parks and attractions within FECs needing a waiver solution. This will allow guests to register and complete their waiver prior to making a purchase and/or enjoy an attraction or ride or participating in an event.
Waivers on Full-Service Kiosk: Guests can now complete registration and waiver on dedicated self-service Kiosks or do the same on the existing Full-Service Kiosks at the venue that are used to purchase game cards, attraction plays or Food & Beverage.
Online waivers - In the next release of the software, Guests can sign waivers online or party hosts can email the guests a link that allows the participating guests to sign their respective waivers.
Changes in operations:
All staff members are working from home. Semnox support is continuing to operate with a 24/7 support model for all our worldwide customers.
Special Incentives:
Semnox in partnership with Firestone Financial is offering a 12-month 0% APR financing program.
Intercard
According to CEO Scott Sherrod, reporting by Replay Magazine, Intercard is providing free training for owners and employees to "increase and sharpen their technical skills during this lull in business". For more information, visit Replay Magazine.
Bay-Tek
According to Director of Innovation Holly Hampton, "we are in emergency mode to ensure we take care of business while doing our best to take care of our people. We do have a limited inventory of games that are ready to ship to any customer. We just brought in a small crew this week to finish any WIP to expand that list.  And we do have a limited parts and service crew in taking service calls and shipping out parts, we will continue to expand this team as calls and orders continue to increase. We are committing to servicing our customers during these difficult times. For more information please visit our website Bay-Tek Entertainment.